Refund Policy

We are able to exchange or provide a refund if your merchandise is returned and received within 14 days from the date of purchase without defects caused by you. 

Please contact us at support@thefashionix.com for a return instructions. After 14 days, all sales are final. Unfortunately, we do not provide refunds/exchanges for returns over 14 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There is a 30% restock fee for returned items not defective and buyer pays return shipping fees for all items.

We are not responsible for shrinkage or bleeding as a result of washing your item(s).

The following items are not returnable under any circumstances: 

Personal Care Products

Lingeries

Bikinis

Any item exposed to bodily fluids/saliva.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. CONTACT US for RETURN SHIPPING ADDRESS.